Don´t work = no value for customer, no value for users, no value for services, no value for the system, no value for the share holders, value for the manager only.

Traditional IT projects are considered as commodities. If you think agile or even lean, you have to shift from a cost-centre perspective to a profit-centre perspective, from command-and-control to self management.

Ex. I interviewed 5 CIOs of a Swissgroup and asked 3 questions: do you know your customer? what was the last time you meet each of your teams? are your 3rd parties invited in All-hands-meetings?